Coinco Customer Survey

Customer Survey

Fields marked with * are required

Section I: Your Company Information

*Company Name:	*Location:	Phone #:

Your Name:	Title:	Email Address:

* Your market sector:

What Coinco products are you using?
Quantum Pro Vortex MagPro BillPro 9300/CoinPro Guardian Vantage Other (Please specify)
What competitive products are you using?
Bill Acceptors: MEI ConLux Pyramid Other(please specify) Coin Changers: MEI ConLux Pyramid Other(please specify)
Where and by whom do you have your Coinco products serviced?
Coinco (Please Specify Location) Other (Please Specify) If Other, Please tell us how we can earn your business:
Are you considering Coinco products in your next purchase?
If no, please tell us how we can earn your business.

Section II: Please rate Coinco in satisfying your needs in the following categories and whether your opinion of Coinco is Better, Worse or Unchanged from a year ago

5
excellent

4
good

3
average

2
bellow average

1
poor

1. Customer service/sales support & ease of doing
business

Better:

Worse:

Unchanged:

2. Innovation and features of new product offerings

Better:

Worse:

Unchanged:

3. Product price

Better:

Worse:

Unchanged:

4. Repair charge of servicing your units

Better:

Worse:

Unchanged:

5. New product quality and reliability

Better:

Worse:

Unchanged:

6. Quality of serviced product

Better:

Worse:

Unchanged:

7. Turnaround time of serviced product

Better:

Worse:

Unchanged:

8. Product warranty

Better:

Worse:

Unchanged:

9. Product 1^st impression - packaging, installation,
and operation

Better:

Worse:

Unchanged:

Section III: With 1 being the most important and using the number only once, Please rate the following product features in order of their relative importance to you:

Bill Acceptors	Importance (1-7)
$5 bill acceptance
Bill payback (e.g. dispence paper currency)
Coupon Acceptance
Credit Card Acceptance
Simplicity
Serviceablity
Cashbox Capacity

Coin Changers	Importance (1-8)
Parring (e.g. ability to fill to value)
$1 coin payout
Interchangeable tubes/hoppers
Token Acceptance
Auditing (e.g. diagnostics, statistics, calculated par)
Simplicity
Serviceablility
Capacity

Section IV: We welcome your additional thoughts on the subjects below:

* Are there any requirements you have that Coinco coin changers are not currently meeting?

Yes No

* Are there any requirements you have that Coinco bill validators are not currently meeting?

Yes No

* Are there any requirements you have that Coinco as a company is not currently meeting?

Yes No

* What is the single most important factor to you or your organization in the
purchansing decision for coin changers and bill acceptors?

Thank you for participating in the 2008 Coinco Customer Survey! We value your opinion!